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How to section.

How to make a payment

-How to make a payment-

Using your text invoice sent to you after job compleation.

If you dont recieve this text/email, please contact

Step 1

On the message there is a link to your invoice at the top.


If you dont have a link at the top this means you are on auto payments and the money has been collected

Step 2

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At the top of your invoice there is a button to "Pay with card',

Select this

Step 3

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Fill in with the card details and click pay or use google/apple pay.

 only select the checkbox if you would like auto paymetns in the future.

If you are having troubles with the system please contact

How to log into your account

-How to log into your account-

On the customer login you can see past transactions, future appointments and more.

Depending on weather your on phone or pc your screen could look different.

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Step 1

Step 2

Step 3

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In the top right of the page there is a "Customer login" button, select this

If you are already a customer with me then select "Existing customer"

then enter your customer refference number (this is found on your invoices)

If you are already a customer with me then select "Existing customer"

then enter your customer refference number (this is found on your invoices)

Using your customer acount

How to use your customer account

On your customer account you can:

  • View appointments upcoming and previous

  • View your financial history

  • View your quotes

  • Request new quotes

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You will see different cards with different things, soon you can get instant quotes on this page...

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How to log into your account

FAQ's

  • How much do you charge?
    Quoting for jobs includes alot of factors. but here are some of the average prices to expect. 3 Bedroom house Window cleaning £15-£30 Gutter cleaning £50-100 Roof cleaning £100-800 Render cleaning £100-800 Pressure washing £100-200
  • Did you change your business name?
    Yes! The business was recently rebranded from Scruba Cleaning to Harvey's Cleaning. We are the exact same business just a different name. The business owners name is Fraser Harvey which is where the new name comes from. 😊
  • What services do you provide?
    We provide a extensive range of services including, Window cleaning Gutter cleaning Gutter, fascia, soffit repairs Pvc and plastics cleaning Stone, masonry and patio driveway cleaning Soft washing Pressure washing You can find more information here -> https://www.harveyscleaningco.co.uk/services
  • How do I make payment?
    To make payment, Please see your text/email you should recieve after job compleation. For help use the link bellow and follow the steps. https://www.harveyscleaningco.co.uk/payments 07476380829 harveyscleanco@gmail.com
  • Are you available on the weekends?
    It depends. If I've not managed to finish all my jobs for the week it may run into a weekend or if I have a bigger job I may book this on a weekend but I try to work Monday-Friday as I think family time on the weekend is important! I hope my customers can understand this. 😄
  • How do I pay you?
    To make payment, Please see your text/email you should recieve after job compleation. For help use the link bellow and follow the steps. https://www.harveyscleaningco.co.uk/payments 07476380829 harveyscleanco@gmail.com
  • How do I contact you?
    Please contact using: ✔️Email: harveyscleanco@gmail.com ✔️Phone/ Text: 07476380829 All other forms of contact are not checked regularly and your messages may be missed. Other forms include: ❌WhatsApp ❌Facebook messenger ❌Instagram
  • Why did you miss my appointment with no contact?
    Unfortunately this is a business run by one person, and sometimes I get overwhelmed with work load. If I have missed your appointment this might be due to: Weather Equipment issues Jobs taking longer than anticipated If you're concerned about an appointment time please call me as messages aren't always read in the day. Thanks for understanding!
  • I haven't had a reply from you?
    Sorry you haven't heard from me, I am a single person running the business and its hard to juggle physical work and admin. If your message has been longer than expected please send me another message or phone me. Email: harveyscleanco@gmail.com Phone: 07476380829
  • Why did you miss my appointment with no contact?
    Unfortunately this is a business run by one person, and sometimes I get overwhelmed with work load. If I have missed your appointment this might be due to: Weather Equipment issues Jobs taking longer than anticipated If you're concerned about an appointment time please call me as messages aren't always read in the day. Thanks for understanding!
  • Only my front windows were cleaned?
    If I have no access to the back of the house I may only clean the front windows of your property and will invoice you only for the front. Most of the time I'm unable to reschedule the whole clean or back clean as my days are scheduled in different areas of Bristol. If you would like it rescheduled you would have to message/call me so I could see if I can fit you in anywhere.
  • When is my next appointment date?
    After your last clean you will recieve a text that will tell you your next appointment date, This can be changed though if weather or other things moves the scedule along. To find out your up to date appointment date online, 1) go to customer log in on the top right, 2) If you are a exsisting customer please log in using your CUS code on your invoices. If your a new customer please select new customer and create log in details. 3)Scrol down to find appointment history, you should see your next appointment date.
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